At the moment it is not possible to choose the specific courier for your shipment as the association between order and courier is made automatically by our computer system according to an algorithm that takes into account the shipping area, the total weight, the number of boxes and other variables.

Our IT department is working to allow all customers to be able to select their preferred courier.
Not long left for the new feature!

Once the order has been placed, in just 1-2 days we complete the box (excluding Saturday and Sunday and the day you place the order) and entrust it to the courier. At that point you will receive a confirmation email with a link to check where your Vico-box is and you can follow it to its destination. Shipments take from 2 to 5 working days (excl. Saturday and Sunday) based on the reference address.

If you order from Ireland, only after the arrival of the Vico Box in Dublin will you find the international tracking update. As soon as the tracking is updated the order will be delivered the same or next day.

If you order from Greece, Finland or Sweden, shipping times may be slightly longer as the couriers in charge of the shipment could entrust the package to their respective local partners ACS, PostiFi, DB Schenker.

In some cases, couriers leave the box at the post office or at certain collection points. It is not possible for us to change this provision of the courier as the delivery methods are established by the couriers themselves. Being multinational companies, they follow internal logics that we are not aware of, in fact from the moment we entrust the shipment, our field of action is limited. You can read this information in the "where we ship" section of our site.

To facilitate the collection of the order, we usually retrieve the address of the collection point and provide it via email or via WhatsApp to all customers to whom the order is not delivered directly. For transparency and correctness we inform you that if the box is not collected within a certain period and is therefore returned, the order will not be refunded.

If a product received is damaged, incorrect, expired or missing, we invite you to contact us via one of the various methods listed above, specifying the name of the person who placed the order, the tracking number order and attaching photos of the product (if damaged, incorrect or expired) and, in any case, photos of the Vico Box and the brown boxes inside, with particular attention to the numbers indicated above. Photographic confirmation is, in any case, necessary so that the report can be resolved and must take place no later than 7 days from receipt of the Box.

If you received a product to replace another, check whether in the details of the order you placed you answered affirmatively to the question "Do you accept any replacements of products not available in stock?".

If this is the case, you have given our warehouse team the freedom to independently replace a missing product with another product of higher or equal value and quality to the one purchased.

If, however, in the details of the order you placed you answered negatively to the question "Do you accept any replacements of products not available in stock?" and you still received a product as a replacement for another, we invite you to contact us via one of the various methods listed above, the order number and attaching photos of the replaced product.